Unique features to monitor, empower and support field operators

Improve field service efficiency and effectiveness

WhatsApp-like user experience

Developed for iOS and Android devices in the field

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All-in-one: A unique ecosystem to manage and track every step of maintenance operations

WhatsApp-like UI: As easy and intuitive to use as the most popular instant messaging apps

Mr. Livemote: Your configurable AI assistant to help field operators with suggestions and potential solutions

Innovative advanced support

Move your expertise, NOT your experts

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Chat or speak: Text and voice messages allow continuous communication between the field operator and a remote expert 

Dual transmission mode: Video streaming from the field or simple AR meta-image transfer to minimize bandwidth consumption

Mobile-to-mobile: The expert can operate from anywhere Wi-Fi or cellular signal is available on iOS and Android devices

End-to-end field service management

Innovative tools to manage, track and analyze every detail of field service

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Smart workflows: Create specific and personalized step-by-step workflows to guide field operators through the Mr. Livemote AI assistant

Detailed job reports: Obtain, view, and archive user details, GPS position, chat, media and field operations

Workforce performance analytics

An invaluable instrument to assess personnel and optimize resources

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Big data analytics & statistics: Collect and analyze quantitative and qualitative data during every intervention

Visualization tools: Team managers have access to customizable widgets that visualize your workforce performance

Powerful and dynamic knowledge base

Cloud-based centralized asset storage for every intervention log

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Simple data access: Field operators can easily access a set of data from their mobile device that can help solve the problem autonomously

Continuously growing knowledge: A unique Artificial Intelligence tool continuously feeds the knowledge base with data from all of the closed work orders

Complete field services value chain integration

Livemote is designed to complete the field services value chain

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Full API: Simple integration with third-party applications and ready to connect with the most popular field services platforms

Automatic data collection: Save and share data with only those authorized in your ecosystem

Track work orders

Need to better understand where field techs are spending their time and what actions are performed for billing or service?


Livemote automatically tracks the things most important to you

  • oreder-acceptanceOrder acceptance
  • Timer trackingRepair tracking timer
  • Geo-referenced locationGeo-referenced location with distance borders
  • test-iconTimer tracking start, duration, end and acceptance/follow-up
  • Timestamped interventionTimestamped intervention details (notes, pictures, videos, chat messages.)

Knowledge base

Imagine having visual access to every service call log and solution at your fingertips no matter where you are or what time it is

livemote knowledge base

Livemote uses cloud-based secure searchable storage to archive all of your service calls and tickets

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Discover how Livemote solves problems for...

  • Service Managers

  • Sales Managers

  • Facility Managers

  • Innovation Managers

Smart assistant

We all know paperwork is challenging when we are in the field. Now you can use artificial intelligence to make your team smarter by adding a truly virtual assistant

mr livemote smart assistant

Livemote’s AI helps field techs autofill work orders and forms

The "Mr. Livemote” smart assistant uses natural language processing to complete forms and expedite the field experience.

Just ask Mr. Livemote "What's the problem?"

Common answers appear to make form completion quick and easy. Using AI dramatically improves the user experience and speeds up the process of filling out forms.

Job reporting and archiving

Don’t you hate paperwork and repeating the same thing over and over again?

We do too.

livemote job report

In Livemote, all the intervention steps are automatically saved in the work order history

Obtain a job report with all the actions that the field operator has performed, the solution and the timetable for repair.

  • chatChats
  • file-3Documents
  • picturesPictures
  • documentsField notes
  • Voice notesVoice notes
  • ... and more

Nothing more to do! Providing the work order history gives customers a detailed explanation of their services, eliminates rework by other tech, and feeds your knowledge base.

Security and tracing

Knowledge ownership

Livemote allows you to own the information and to prevent the dissemination of it

Safe data storage

Intervention data safely stored to guarantee future tracing

Secure data transmission

SSL protocol to encrypt and secure transmitted data

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Discover how Livemote can boost the way you manage field service

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Contact us


Need help?

+39 0575 169 61 89


Want to try Livemote?

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