Developed for iOS and Android smart devices, Livemote simplifies field operators user experience by harnessing a whatsapp-like and commonly used interface
Every operator can receive qualified help from centralized technical support or expert operators via chat, voip, video streaming and exclusive Augmented Reality call
The data security is guaranteed inAPP (no data are stored on the smart device) and inCloud (thanks to the partnership with Amazon AWS).
Field Operators can have easy access to the right information at the right time to solve faster and better the intervention
Easily collect information from the field by creating guided-path questions that the field operator can answer as if he were chatting
Advanced knowledge base and qualified remote support both available on the APP, make Livemote a really effective solution for a continuous improvement of field workforce
What happens when equipment breaks down across town or across the globe? How expensive and long are your repair calls? How frustrated is your customer?
In Live AR mode, the field operator forwards the asset view to the expert who attaches visual on-screen instructions and interactive elements in the precise position for the field operator to intervene - no more guess work or interpretation
Real-time tracking projects info over the intervention environment of the field operator, who sees the info overlaid on the asset and can take immediate action
Using most smart devices and little communication data, intervention is possible even in critical environments not covered by Wi-Fi or a high-speed mobile network
Livemote is an open platform and provides input and output APIs to enable integration with enterprise systems and processes
User sign-on, job reporting and sharing of intervention information
Attach all service notes, including AR information, to support ticket management systems
Connect to voice broadcasting platforms to support a voice channel
Here are some of the world's leading organizations that know seeing is believing.