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Sometimes it may be necessary to urgently dispatch a technician who is not completely skilled to solve the problem autonomously
Livemote allows the technicians on the field to receive value added support from an expert via chat, voice call, video call or through the innovative augmented reality mode Live AR.
In this innovative mode, the field operator forwards his view to the expert, who can attach visual instructions and interactive elements in the precise position in which the field operator needs to intervene.
Real-time tracking information is provided from the expert and overlaid on the screen of the smart device of the field operator, allowing zero margin of error servicing.
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