Work orders can be generated internally or by third-party management tool
Field operators receive the work-order directly on their smart devices and can manage autonomously all the intervention phases
Collect data from the filed is really easy thanks to a flexible workflow management tool that guides field operators in every step of intervention
At the end of intervention, field operator can finalize the report and close it with a digital signature of the customer.
Report is immediately available for back-office team.
A unique set of advanced remote support tool is available to help the field operator to solve faster every problems.
Intervention-specific knowledge base helps Field Operators to find the right document at the right time
Field Operators can ask every time instantaneous expert assistance for advanced support via chat, voice and video calling, or Live AR with exclusive positional tracking functionality
Up to 34% improvement of the performance of field operators at the first intervention using augmented reality solutions
Field Operator can leverage on the exclusive Live AR functionality to receive qualified support from an expert that can provide visual instructions and interactive pinpoint directly on the images received from the field.
Natural Interaction: virtual instructions overlaid via Augmented Reality in the field operator environment
AR Multimedia tools: free-hand drawing and interactive pinpoints containing images, voice notes and technical files are tracked and visualized over real-world assets
Real-time tracking: overlaid information remains anchored to the camera flow on the position set by the expert
Each Field Operator can have easy access to all the information needed to solve faster and better the intervention
Instant access to asset-specific technical files, user manuals, previous cases, and instructional videos
Field operators are equipped with every piece of knowledge to autonomously solve the problem
The data of each work order feeds the knowledge base, increasing its effectiveness every day
Very easy to deploy and ready to use in few days
Livemote is really simple and intuitive to use, it requires few days and not weeks of training
No specialized hardware is required, Livemote is compatible with all IoS ( from 7 upwards) and Android ( from 6 upwards) smart devices
With the pay-as-you-use pricing model you can start with small POC and scale to big project easily.
Every process is tracked and information securely transmitted and storaged
Easy access to qualitative and quantitative data and analysis/reports
Full API data import/export for third-party analytics and BI solutions
Livemote provides input and output APIs to enable integration with third-party applications and ensure enterprise processes continuity
User sign-on, job reporting and sharing of intervention information
Attach all service notes, including AR information, to support ticket management systems
Connect to voice broadcasting platforms to support a voice channel