How can I enable my technicians to solve higher complexity problems?

Service Manager

Remote advanced support

When field operators don’t have the specific skill to autonomously solve a problem, they can use Livemote mobile app to request assistance to an expert. The expert immediately visualizes the work order and the info collected during the intervention and he can offer advanced support through chat, voice call, video call or through the innovative augmented reality mode Live AR.

In this innovative mode, the field operator forwards his view to the expert, who can attach visual instructions and interactive elements in the precise position in which the field operator needs to intervene.

Real-time tracking information is overlaid on the intervention environment through the smart device of the field operator, allowing zero margin of error servicing.

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