Privacy Policy

Privacy Policy

The purpose of this document is to inform Users with regard to Personal Data collected from the website and from the application Livemote (hereinafter, the Application). The Data Controller, as identifed below, may amend or simply update, wholly or in part, this Privacy Policy informing the Users about the changes. The amendments or updates shall be binding as soon as they are published on the Application. Therefore, the User is invited to read the Privacy Policy at every access to the Application. If the User does not accept any amendments to the Privacy Policy, the User must terminate the use of the Application and he may ask the Data Controller to remove his Personal Data.


The Data Controller shall collect the following categories of Personal Data:  

  1. Voluntary contents and information provided by the User
  • Contact information and contents: for example biographical data, e-mail address or postal address or other contact details, security information used for authentication and account access, personal interests and preferences and any other personal contents, etc.
  • If the User does not communicate Personal Data, for which there is a legal or contractual obligation, will be impossibile to the Data Controller to provide, in whole or in part, its services. It will be impossible also in case that Personal Data is necessary requirement for the use of the service or for the contract conclusion. The User who communicates to the Data Controller third parties Personal Data, is directly and exclusively liable for their origin, collection, processing, communication or disclosure.
  1. Data and contents automatically acquired while using the Application
  • Technical Data: the computer system and the software procedures functional to this Application may acquire, in the course of their ordinary activity, any Personal Data whose communication is implicit in the use of internet communication protocols. Such information is not collected to be associated with identified Users, however, those Data, due to its nature, may identify Users in the Processing and through the association with Data held by third parties. This category includes IP addresses or domain names used by Users who connect to the Application, addresses of Uniform Resource Identifier (URI) of the requested resources, time of the request, method used submitting the request to the server, size of the file obtained, etc.
  • Usage Data: Data may be collected relating to the use of the Application by the User, such as the pages visited, the actions performed, the features and services used by the User.
  • Geolocation Data: the Application may collect location Data, which may be accurate or inaccurate. The precise location Data may consist in GNSS Data (Global Navigation Satellite System, such as GPS), as well as in Data which identify the nearest repeater, Wi-Fi hotspots and Bluetooth, communicated when you enable products or features based on the location.
  1. Personal Data collected through cookies or similar technologies
  • Personal Data of the Usersare not acquired by the Application using these technologies.
  • Cookies, or any type of persistent cookies and systems for tracking the Users, are not used for the communication of personal information. The use of session cookies (which are not permanently stored on the computer of the User and disappear with the termination of the browser) is strictly limited to the transmission of session identification Data (composed by random numbers generated by the server) necessary to allow a safe and efficient exploration of the Application. Session cookies used in this Application prevent to use other technologies, which may compromise the privacy of Users while browsing on internet and do not allow the acquisition of Personal Data identifying the User.


Collected Personal Data may be used for the performance of contractual and pre-contractual obligations, legal obligations and for the following purposes:

  • Registration and authentication of the User
  • Support and contact with the User
  • Interaction with live chat between the field operator and the remote expert to give advanced assistance
  • Storage, hosting and management of backend infrastructure
  • Handling of Users database
  • Using the mobile device camera to take pictures, video, videostreaming and Augmented Reality Assistance, a.k.a. LiveAR.
  • Technical monitoring of the infrastructure for maintenance, fixing and performance improvement
  • Tracking of field operator global position through devices location services

Collected Personal Data may also be used for marketing purposes, only with your explicit approval:

  • Remarketing and behavioral targeting


The Processing of Personal Data is performed with paper, IT and/or digital tools, with methods of organizations and with logics strictly related to the indicated purposes. In certain cases, subjects other than the Data Controller who are involved in the organization of the Data Controller (such as personnel management, sales personnel, system administrators employees, etc.) or who are not (as IT companies, service providers, postal couriers, hosting providers, etc.) may access to Personal Data. These subjects, will be appointed, where necessary, as Data Processors by the Data Controller and will have access to Users Personal Data whenever required, and shall be contractually obliged to keep it confidential. The updated list of Data Processors may be requested via email at the email address


The Data Controller processes Personal Data regarding the User whether one of the following applies:

  • the User has given consent for one or more specific purposes;
  • Processing is necessary for the performance of a contract with the User and/or for the performance of pre-contractual measures;
  • Processing is necessary to comply with a legal obligation to which the Data Controller is subject;
  • Processing is necessary for the performance of a task carried out in the public interest or for the exercise of public authority vested in the Data Controller;
  • Processing is necessary for the purposes of the legitimate interest pursued by the Data Controller or by a third party.

It is always possible to ask the Data Controller to clarify the concrete legal basis of each processing.

  1. PLACE

Personal Data are processed in the operative offices of the Data Controller and in any other place in which the parties involved in the Data processing are located.

Our offices are located in Via Molinara 33/2 52100 Arezzo Italy c/o Livemote srl. Livemote mobile and desktop app storage is located on AMAZON PARIS CLOUD data center.

For further information, you may contact the Data Controller at the following email address


The Data Processing is performed through HTTP over SSL, high level cryptography, non-reversible password storage and tools to ensure the Personal Data security and confidentiality. The Data Controller has implemented appropriate technical and organizational measures which guarantee, in a provable way, that the Processing complies with the applicable law.


The Data Controller will store Personal Data for the necessary time to perform the purposes connected with the performance of the agreement in force between the Data Controller and the User and Data shall not be stored beyond the duration of years 1 after the end of the relationship with the User. In any case Data could be stored within the limitation term prescribed by the current regulations. When the Processing of Personal Data is necessary for the purposes of the legitimate interests pursued by the Data Controller, Personal Data shall be stored until the performance of the relevant interest. When the Processing of Personal Data is based on the User consent, the Data Controller may store Personal Data until the withdrawal of the User. Personal Data may be stored for a longer period of time in order to perform a legal obligation or public Authority order. All Personal Data shall be deleted at the end of the period of storage. At the expiration of such period, the rights of Data access, rectification, erasure and portability must not be exercised.


All collected Data shall not be subject to automated individual decision-making, including profiling, which may produce legal effects concerning the User or may significantly affect the User.


The Users may exercise specific rights with respect to Personal Data processed by the Data Controller. In particular, the User has the right to:

  • withdraw its consent at any time;
  • object the Processing of its Data;
  • access its Data;
  • monitor and request the rectification of Data;
  • obtain a restriction of Processing;
  • obtain the erasure or remotion of its Personal Data;
  • receive its Data or obtain the transfer to a different Data Controller;
  • lodge a complaint before the supervisory authority for the protection of personal data or start legal proceedings.

In order to exercise their rights, the Users may send a request to the contact information of the Data Controller indicated in this document. These requests are free of charge and performed by the Data Controller in the shortest possible time, in any case no later than 30 days.


The Data Controller is Livemote s.r.l., with registered office in Via Molinara 33/2, 52100 Arezzo, Tax Code/VAT Code 02317700512, AR – 177722, e-mail, certified e-mail;


The data collected as part of the provision of the service may be communicated to:

  1. Companies that perform functions strictly connected and instrumental to the operations – even technical – of the services of Livemote srl, such as providers of direct marketing and customer care services, companies that provide archiving, administrative, payment and invoicing services, companies affiliated and / or part of Livemote srl that supply technical components for the provision of some functionalities of the service
  1. bodies and administrative and judicial authorities by virtue of legal obligations

Your personal data may be transferred outside the European Union to be processed by some of our service providers. In this case, we make sure that this transfer takes place in compliance with current legislation and that an adequate level of personal data protection is guaranteed based on an adequacy decision, on standard clauses defined by the European Commission or on Binding Corporate Rules.

Below we list the companies outside the European Union currently used by WWW.LIVEMOTE.COM: The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.

Google Analytics is a web analytics service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google.
Google may use the Personal Data to contextualise and personalize the advertisements of its advertising network.
Personal Data collected: Cookies and Usage Data.

Place of processing: USA
Privacy Policy
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Location Services allows Apple and third-party apps and websites to gather and use information based on the current location of your iPhone, iPad or Apple Watch to provide a variety of location-based services

Place of processing: USA
Privacy Policy

Location Services allows Google and third-party apps and websites to gather and use information based on the current location of your Android Smartphone or Tablet  to provide a variety of location-based services

Place of processing: USA
Privacy Policy  

In no case do we transfer or sell personal data to third parties (third is the natural or legal person, public authority, service or other body that is not the data subject, the data controller, the controller and authorized persons to the processing of personal data under the direct authority of the owner or manager.)